The product sheets to which you have access give a technical description of the products as well as the standard delivery times for information purposes. Nautical items are directly available from our specialist retailers
Only spare parts are available to the general public.
Any purchase made implies the unreserved acceptance by the buyer of the conditions set out below.
2. APPLICABLE REGULATIONS
This sale or order is granted and accepted under the general conditions set out below. These conditions apply notwithstanding any clause to the contrary appearing on other documents attached to the quote. The purpose of these general conditions is to define the rights and obligations of the parties in the context of the direct sale and/or the online sale of the products offered via the website "www.t-top.fr" by the company T-TOP, Sarl with a capital of €270,010 whose head office is located at ZA Espace Vie Atlantique Sud, Rue René Couzinet, 85190 AIZENAY, registered with the RCS of La Roche sur Yon under number 481 469 534 000 53.
3. VALIDITY OF THE OFFER
Any price offer made by the company is void if it is not accepted by the customer within one month of its date of issue. The object of the order, will not give rise to any deduction of guarantee except special conditions duly accepted.
4. DELIVERY TIME
Unless special conditions established between the company and the customer, the delivery times are only given as an indication. SARL T-TOP will always strive to meet these deadlines. The seller is in no way responsible for delivery delays, once the goods have been sent. In the event of non-compliance with the deadlines indicated, this delay cannot lead to the cancellation of the order any more than it can give rise to late penalties, to indemnities in any capacity whatsoever.
The warranty conditions apply from the delivery of the products to the carrier to their delivery to the place mentioned on the delivery note.
It is up to the CUSTOMER, in the event of damage or missing items, to make any necessary observations on the carrier's delivery slip and to substantiate their reservations as precisely as possible (equipment sunken, torn, scratched, torn cardboard, etc.) not to write "subject to unpacking". If possible take exhaustive photos. These reservations must be confirmed by registered letter with acknowledgment of receipt to the carrier within 72 hours of delivery of the products.
Without prejudice to the provisions to be made vis-à-vis the carrier mentioned above, any dispute or complaint concerning the qualities and the condition of receipt of the products must imperatively be sent by registered letter or by email to the company T-TOP within a 48 hours from the date of signature of the carrier's delivery slip by the CUSTOMER. If this double formality has not been completed, no dispute will be admissible.
Any dispute relating to the non-compliance of the goods delivered must be sent to us by registered letter with acknowledgment of receipt or by email within 48 hours from the date of signature of the carrier's delivery note by the CLIENT, accompanied by corresponding supporting documents.
to. Damaged packaging: On the day of receipt, it is up to the buyer to make specific reservations on the transport receipt: material sunk, scratched, torn boxes... (Do not put "subject to unpacking"). If possible take exhaustive photos. Within 72 hours of delivery, send the carrier an R+AR letter notifying the dispute with all supporting documents.
b. Undamaged packaging: It is essential to check the status of the delivery and send any comments within 48 hours. Beyond this period, coverage of damage caused by transport cannot be guaranteed.
The prices are indicated in Euros all taxes included (TTC) and excluding participation in the costs of installation, logistical preparation and shipping invoiced in addition and indicated before the final validation of the order form. They are those in force at the time of validation of the order by the customer. The price may be revised upwards at any time without prior notice. Any confirmation of quote and therefore order implies acceptance of the prices.
Any acceptance of a quote will result in a purchase order (BDC), which will definitively confirm the order.
8. Delivery and installation
It is up to the customer to check the good condition of the goods at the very moment of delivery and/or installation and to issue the necessary reservations in writing to the company T-TOP. If necessary, to issue reservations to the carrier (see art.5). For export, these reservations must be made at the latest within 3 days of receipt of the goods. It is imperative to provide all the supporting documents as to the reality of the defects or missing items observed. After this period, any product will be considered accepted and free of any apparent defect and/or missing and no return of goods will be accepted without these conditions.
9. ORDER CANCELLATION
Any cancellation must be notified in writing no later than 10 days after validation of the order. Any production carried out will remain due without prior agreement. Failure to comply with this deadline entails total retention of the sums paid.
Unless otherwise stipulated on our part, all our interventions are payable upon receipt of the invoice, in accordance with the law of 31/12/1992 and the stipulated settlement dates. For any first order the payment will be anticipated. The T-TOPS also reserves the right to claim early payment if the reliability of the buyer company requires it.
·The lack of set -up settlement will result, after formal notice, an interest in late delay at least at least once and a half legal interest
·For major works or contracts awarded with an execution schedule, the special conditions will be defined between the parties
·The partial dispute of an invoice does not exempt the customer from paying the undisputed part, the non-payment entails the payment of default interest
· None payment cannot be suspended without prior agreement
11. WARRANTY AND LIABILITY
The goods sold are guaranteed against any operating defect under the conditions provided by the manufacturer
The guarantee applies to:
· Fabrics and structures for a contractual period of 2 years
· Glazing for a contractual period of 1 year.
· The start date of the warranty corresponds to the day of the date of shipment of the product, notified on the delivery note. Warranty is excluded
· If the operating defect results from an intervention on the property carried out without authorization
· Si The defective operation comes from the normal wear and tear of the property or a negligence or a lack of maintenance from the customer
· If the defective operation results from force majeure. Also excluded from this warranty is damage caused to the goods sold by storms, thunderstorms and hail
Any dispute must be declared by email within 15 days at the latest after the delivery or after the installation of a product. (3 months for export) Failure to comply with the terms of this article, the customer may not make any other claim relating to the apparent defect of the products delivered to him by T-TOP. The Products are then deemed to be free of any apparent defect.
Disputes that may arise from orders placed or from the execution of the work, in the event of warranty claims or multiple defendants, shall, failing amicable agreement, fall within the exclusive jurisdiction of the courts within the jurisdiction of which the supplier is located. head office of SARL T-TOP. In the event of disagreements or impossibility of amicable settlement, the disputes will be submitted to the competent court of La Roche Sur Yon.
14. RESERVATIONS OF OWNERSHIP
In accordance with Law No. 81-335 of May 12, 1980 and Article 121 of Law 85-98 of January 25, 1985, the goods delivered remain the property of the contractor until full payment of the corresponding invoices. Under the guarantee, the company will replace the parts found to be defective free of charge.